Word of mouth went digital. A five-star Google review is the modern version of a neighbour recommending you over the garden wall — except it works around the clock.
Ask at the moment of delight
The best time to ask is right after a great result, while the patient is still smiling. Make it effortless: a short link, a QR code at reception, a follow-up text.
Reply to every single one
Future patients read your replies more carefully than the reviews themselves.
A warm, human reply to a five-star review shows you care. A calm, professional reply to a critical one shows you’re safe to trust. Both win business.
